Shipping Policy – Jones Road Beautyes

Thank you for choosing Jones Road Beautyes. This Shipping Policy outlines the details of our shipping process, including order processing times, delivery estimates, shipping costs, and related information. By placing an order with us, you agree to the terms of this policy.

Order Processing Time

We strive to process and prepare your order for shipment as quickly as possible. Typically, orders are processed within 1 – 3 business days from the date of purchase. Business days exclude weekends (Saturday and Sunday) and major public holidays observed in the United States.

Please note that processing times may be extended during periods of high demand, such as holiday seasons or special promotions. In such cases, we will make every effort to notify you of any delays via the email address provided during checkout.

Delivery Timeframes

Once your order has been shipped, the estimated delivery time is 6 – 12 business days. This timeframe is an estimate and begins from the date your order is marked as “shipped” in our system. Delivery times may vary based on several factors, including:

  • The shipping destination (domestic or international)
  • The efficiency of the local postal or courier service
  • Customs processing (for international orders)
  • Unforeseen circumstances such as weather disruptions, transportation delays, or other events beyond our control

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. This tracking number allows you to monitor the progress of your delivery through the shipping carrier’s website.

Shipping Destinations

We ship to most locations worldwide. During the checkout process, you will be able to select your country or region from the list of available shipping destinations. If your location is not listed, please contact our customer service team at [email protected] for assistance.

Shipping Costs

Shipping costs are calculated based on several factors, including the weight and dimensions of your package, the shipping destination, and the shipping method selected. All shipping costs are displayed in United States Dollars (USD) and will be clearly shown during the checkout process before you complete your purchase.

We may offer free shipping promotions from time to time. The terms and conditions of such promotions, including minimum order values or specific destinations, will be clearly stated in the promotion details.

Shipping Methods

We partner with reputable shipping carriers to ensure reliable delivery of your orders. The available shipping methods may vary depending on the destination, but commonly include standard ground shipping, expedited shipping (where applicable), and international shipping services.

The specific shipping carrier for your order will be determined based on the shipping destination and the most efficient delivery option for your package. You will be able to see the carrier information in your shipping confirmation email.

Customs and Duties (International Orders)

For international orders, please be aware that your package may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs or product prices quoted on our website.

Customs policies vary widely from country to country, so we recommend that you check with your local customs office for information on any applicable duties or taxes before placing your order. Jones Road Beautyes is not responsible for any delays caused by customs processing.

Address Accuracy

It is crucial that you provide a complete and accurate shipping address during checkout. We cannot be held responsible for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete information provided by the customer.

If you realize that you have provided an incorrect address after placing your order, please contact our customer service team at [email protected] immediately. We will attempt to update the address, but we cannot guarantee that changes can be made once the order has been processed or shipped.

Order Tracking

As mentioned, a tracking number will be provided in your shipping confirmation email. You can use this number to track your package by visiting the shipping carrier’s website and entering the tracking information.

If you are unable to track your package or notice any issues with the tracking status, please contact our customer service team for assistance. We will work with the shipping carrier to resolve any problems as quickly as possible.

Undelivered Packages

In the event that a package is marked as delivered by the shipping carrier but you have not received it, please check with your local postal service or courier first, as they may have left the package in a safe location or with a neighbor. If you still cannot locate the package, contact our customer service team within 7 days of the reported delivery date. We will investigate the issue and assist you in resolving it.

If a package is returned to us as undeliverable (e.g., due to an incorrect address or the recipient being unavailable), we will notify you via email. You may choose to have the package reshipped to a corrected address, in which case additional shipping costs will apply, or you may request a refund (excluding the original shipping costs).

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website, and we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at [email protected]. We are committed to providing you with a smooth and satisfactory shipping experience.

Last updated: 2025.08.18